Privacy Policy

1. Introduction

SKYALLIANCE TRAVELS LLC, operating under the brand name GoCruzy ("we," "us," or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gocruzy.com or contact us by phone, email, or any other means.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Full name, phone number, and email address
• Travel preferences, destination, and travel dates
• Payment information (processed securely through our payment processors)
• Passport and identification details required for bookings
• Communication records when you contact us by phone or email

We also collect limited technical data automatically when you visit our website, such as your IP address, browser type, device type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Contact you about your reservation and related services
• Send you quotes, confirmations, and itineraries
• Provide 24/7 customer support
• Send you promotional offers and travel deals (you may opt out at any time)
• Comply with legal obligations and prevent fraud
• Improve our website and services

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Travel suppliers — airlines, hotels, cruise lines, and car rental companies necessary to complete your booking
• Payment processors — to securely handle your payment transactions
• Service providers — companies that assist us in operating our website and business, bound by confidentiality obligations
• Legal authorities — when required by law or to protect our legal rights

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, restricted access to personal data, and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time
• The right to data portability

To exercise any of these rights, please contact us at booking@gocruzy.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.